Frequently asked questions
The questions couples ask us most when planning their shoot.
Hair & makeup, imported designer dresses, the full shoot and retouching — everything you need is included.You book us directly, with no agency or middleman fees.
Yes.We have staff who can assist in Korean, Japanese and Chinese.For English and other languages, messaging us on KakaoTalk, LINE, WeChat or Instagram works smoothly with translation.
Every price includes VAT.There are no helper fees and no gown surcharges.
We keep a large collection of imported designer dresses, and you're free to choose within your package — at no extra charge.
ONA runs three separate spaces (#1, #2, #3).A single session moves through three different moods and backdrops.
Within your set number of retouched images, we revise until you're happy — there's no cap on revision requests.
Booking → pre-shoot meeting (2–3 weeks before) → the shoot → original files (9–14 days after) → selection (online, 7 days) → retouching (first edit within 3 months of your selection, unlimited revisions) → delivery by EMS.
We recommend shooting 5–6 months before your wedding, and booking at least 4 months ahead.
Original files within 9–14 days of the shoot, selection within 7 days, and your first retouched edit within 3 months of selecting.
Yes — we ship worldwide by EMS.Orders are dispatched on average within 2 weeks of your final request (within 5 weeks if an album is added); arrival time varies with customs.
Reach us by KakaoTalk, LINE, Instagram DM or the enquiry form — we'll reply as soon as we can.